Residential/Walk-in Services

• Computer Sales, Upgrades & Repairs
• Wireless Setup/Configuration
• Data Recovery
• Printer Setup
• PC Tune-ups
  • Virus/Spyware removal
  • Remove unwanted programs
  • Device Driver Check

Small- to Mid-Sized Business Services

Repair Services
Computer repair services for personal computers, business workstations, laptops, and servers. Our computer service technicians are knowledgeably trained in their field and are adept in solving the most complex computer issues. WTC works hard to provide reliable, quality service for all its clients, large and small.

We offer a broad range of services from comprehensive diagnostics through a full range of re-build and custom system designs. Our technicians specialize in basic computer diagnostic/repair, upgrades, virus/spyware removal, network installation, data recovery, and wireless and security solutions. So, whatever your needs you will feel secure knowing that we can help you get back on the road to production quickly.

Network Services
Data management is critical to business today and if your network systems are not functioning at an optimal level you could be losing time, customers, and profits. We aid our clients in developing a plan for designing, implementing, procuring, and maintaining a solid IT infrastructure that will allow your company to achieve its goals and objectives. We work hand in hand with you to help manage key business constraints (e.g. scope, time, cost, and overall project quality) to keep your projects on track and within budget. West Technologies and Consulting is dedicated to providing reliable network services. We can help provide solutions to help you access your data when and where you need it.
Here are some of the things our service may protect you from. Did you know

1. The three main causes for IT project failures are 1) a breakdown in communication, 2) lack of planning, and 3) poor quality control. (Bull Survey, 1998)
   
2. Up to 50% - 75% of the total cost of any project may be due to error, omissions, and rework. (Syngress, 2005)
   
3. Errors found early are less expensive and easier to fix than those found later.
   
4. Projects have a better chance of success with the following factors applied: clarity in objectives, smaller scope, and shorter schedules with milestones.

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Backup Solutions
There are plenty of options out there, but which is best for your company? We take the time to review our client's needs individually with them to insure that they have the appropriate backup options in place and functioning properly. Failed backups are not only an irritation, but could be disastrous if you should ever need to recover your data. WTandC provides PEACE OF MIND. You should feel confident that your backup is working properly all of the time.

Flexibility is a key component to this solution. There are a wide variety of solutions available ranging from on-site backup with optional off-site storage, remote solutions, and conventional media storage
Here are some of the things our service may protect you from. Did you know

1. 50% of SMBs that experience a major data loss/failure will go under. (Gartner Group, 2005)
   
2. 34% of companies fail to test their tape backups and of those that do 77% have found tape back-up failures.
   
3. 93% of companies that lost their data center for 10 days or more due to a disaster filed for bankruptcy within one year of the disaster. 50% of business that found themselves without data management for the same time period filed for bankruptcy immediately. (National Archives & Records Administration in Washington)

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Security
Is your data in the hands of the wrong people!!!

Data is your most valuable asset. Here are some questions you should ask yourself about your network and the security of that network:

+ Do you know your administrator password? Does anyone else know the password?
+ When was the last time you changed your password?
+ Do you have a firewall? When was the last time maintenance was performed?
+ Do previous employees still have access to your network?
+ Are you compliant with State or Federal laws and regulations?

If you have concerns regarding any of these examples than we recommend a security audit be performed to determine if your system is vulnerable.

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Data Recovery
Data recovery is the process of salvaging data from damaged, failed, corrupted or inaccessible primary storage media when it cannot be accessed normally. This can be due to physical damage to the storage device or logical damage to the file system that prevents it from being mounted by the host operating system.

We use a combination of hardware and/or software to recover your data. If data can not be recovered than the next step would be a clean room where they take special precautions to protect the media while repairs are being made.

Any recovered data can be saved to an external hard drive, CD, DVD or even a flash drive, which ever media works best for you.

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Preventative Maintenance
We believe that preventative maintenance is the foundation and key fundamental to a superior working system. Our managed service agreement highlights our commitment of service to our corporate customers with an on-going, comprehensive service arrangement to provide regular preventative service by a qualified computer service technician.

Through our consulting services, direct/remote technical support, and quick response commitment, WTC goes beyond that of a service provider, but a strategic partner. Our goal is to assist our clients with technology solutions that will enhance their bottom line.

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Recycling
In an effort to serve our clients needs and be conscious of our responsibilities to our industry, environment, and resources, we strive to implement the best practices in all aspects of our performance as a leading computer technology consulting company.

Currently, we are developing a recycling program to assist our clients in facilitating the removal of unwanted and unused computers, monitors, parts, and accessories. Our goal is to assist our clients in making responsible decisions when considering the disposal of computer equipment. Please contact us for our disposal rates (as some items have a small disposal charge), address for drop off, or to schedule a convenient pick up from your office.

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