Automated monitoring, scheduled patching, monthly reports, and easy ticket access for your home or business.
The subscription provides automation and ticket access. Technician labor—including alert investigation, troubleshooting, repairs, and manual maintenance—is separate and requires your approval before work begins.
HOME & BUSINESS COMPUTER CARE
Monthly care for home and business.
WTC Device Care
HOME
$24.99 per computer / month
BUSINESS
$29.99 per computer / month
Automated device-health monitoring and alerts
Scheduled automated Windows and supported application patching to help address known vulnerabilities
An automated monthly health and update report for your enrolled computer
Easy ticket creation through the installed WTC Device Care agent
Business setup: $399 one time
Initial configuration and agent deployment to the agreed computers, including monitoring and patch schedules, reporting, and ticket-access verification. Device count and scope are confirmed before work begins.
After setup, continued Device Care is $29.99 per computer per month. The initial setup fee does not also deduct prepaid support hours.
Technician work is billed separately after approval. Home service uses the applicable residential rates. Businesses use available prepaid support hours; without a support block, work is billed at the applicable business hourly rate. Servers are quoted separately.
Prices are before applicable taxes. Backup storage, paid antivirus/EDR, and unlimited support are not included in the standard monthly fee.
Easy support requests
Help is just a couple of clicks away. Open a support ticket directly from the WTC Device Care agent on your computer.
BUILD THE COVERAGE YOU NEED
What we can help you manage.
Available features depend on the devices, operating systems, licensing, and configuration included in your agreement.
Device health & vulnerabilities
Automated device-health monitoring, configured alerts, and supported vulnerability information help identify what needs attention. Technician investigation and corrective work are separate.
Monthly patch management
Scheduled automated Windows and supported application updates help address known vulnerabilities. Patch windows are agreed before enrollment. Manual updates and failed-update troubleshooting require approved technician time.
Monthly health & update reports
Receive an automated monthly report showing computer health, update status, and items needing attention. Investigation, recommendations requiring technician work, and corrective actions are billed separately after approval.
Remote support access
The installed agent provides access for approved remote assistance. A remote connection or support ticket does not make technician labor part of the subscription.
TOOLS & SUPPORT, CLEARLY DEFINED
Automation included. Technician work billed separately.
The monthly fee covers automated monitoring, scheduled automated patching, monthly reports, and ticket access. It does not include technician labor. We confirm the scope and obtain approval before investigating an alert, troubleshooting, repairing, or manually maintaining a system.
MONTHLY SUBSCRIPTION
Automated monitoring, patching & reports
Scheduled automation and reports do not reduce your prepaid support balance. Creating a ticket or generating an alert does not authorize technician work or a deduction from your hours.
APPROVED TECHNICIAN WORK
Support hours or hourly billing
For businesses with a support block, approved technician time is deducted from the available balance. Without a block, technician work is billed at the applicable business hourly rate. Later business onboarding and offboarding follow the same billing arrangement. Home service is billed at applicable residential rates.
WTC Device Care, explained
How is additional support billed?
The subscription covers automation and ticket access, not technician labor. After you approve the work, businesses with a block use available prepaid support hours. Without a support block, technician work is billed at the applicable business hourly rate. Home customers pay applicable residential service rates. Automated monitoring, scheduled patching, and reports do not deduct support hours.
What does the $399 business setup fee cover?
The one-time fee covers the agreed initial business Device Care configuration and deployment, including monitoring and patch schedules, reporting, and ticket-access verification. We confirm the device count and scope first. The monthly subscription is $29.99 per computer after setup. Initial setup does not also deduct prepaid support hours.
How are later business onboarding and offboarding billed?
Later employee or device additions, configuration changes, and removals are approved technician work. Time is deducted from available prepaid support hours; without a support block, it is billed at the applicable business hourly rate. The one-time initial setup fee is not charged again for these later changes.
Is backup or antivirus included?
Backup storage and paid antivirus or endpoint detection and response (EDR) are separate from the standard monthly fee. We review your existing tools and quote any optional products and related work before adding them.
Will you respond to alerts around the clock?
Response hours and alert-handling arrangements are agreed before enrollment. Automated monitoring is separate from staffed support coverage; a 24/7 response is not included.
What devices can be enrolled?
Share your device list and operating systems. We confirm compatibility and the features available for your environment before enrollment.
How do we get started?
Choose Home or Business above and tell us your device count, operating systems, current backup and security tools, and what you want help managing.
Choose care that fits your computers.
Start with your computers, priorities, and preferred support arrangement.
